Return Policy

1. Overview

At Vlixaroxclix, we want you to be satisfied with your purchase. This Return Policy outlines the terms and conditions for returning products purchased through our website vlixaroxclix.ddd.

Please read this policy carefully before making a purchase. By placing an order with us, you agree to the terms of this Return Policy.

2. Right of Withdrawal (EU Consumers)

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with the Consumer Rights Directive 2011/83/EU.

2.1 Withdrawal Period

The withdrawal period expires 14 days from the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods.

2.2 Exercising Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by a clear statement. You may:

• Email us at business@vlixaroxclix.world
• Send a letter to: Øster Alle 38, 5500 Middelfart, Denmark

You may use the following model withdrawal form, but it is not obligatory:

"To Vlixaroxclix, Øster Alle 38, 5500 Middelfart, Denmark. I hereby give notice that I withdraw from my contract of sale of the following goods: [specify product], ordered on [date] / received on [date]. Consumer name, address, signature (if sent on paper), date."

2.3 Effects of Withdrawal

If you withdraw from your purchase, we will reimburse all payments received from you, including the costs of delivery (except for supplementary costs if you chose a delivery method other than the least expensive standard delivery we offer).

We will make the reimbursement without undue delay and no later than 14 days from the day on which we receive the returned goods or evidence that you have sent them back.

3. Return Conditions

3.1 Eligible Returns

Products may be returned if they meet the following conditions:

• The product is unopened and in its original sealed packaging
• The product is unused and in the same condition as received
• The return request is made within 30 days of delivery, without limiting mandatory statutory withdrawal rights
• You have proof of purchase (order confirmation or receipt)

3.2 Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

• Products that have been opened or used
• Products with broken seals or damaged packaging
• Products returned after 30 days from delivery
• Products not purchased directly from our website

Where mandatory consumer law provides stronger rights, those rights take precedence over this section.

4. Return Process

4.1 How to Request a Return

1. Contact Us: Email business@vlixaroxclix.world with your order number and reason for return.
2. Receive Authorization: We will review your request and provide return instructions within 2 business days.
3. Ship the Product: Pack the product securely in its original packaging and ship it to the address provided.
4. Inspection: Once received, we will inspect the product within 5 business days.
5. Refund Processing: If approved, your refund will be processed to your original payment method.

4.2 Return Shipping

Return shipping costs are the responsibility of the customer unless:

• The product was damaged during shipping
• You received the wrong product
• The product is defective

We recommend using a trackable shipping method, as we cannot be responsible for returns lost in transit.

5. Refunds

5.1 Refund Processing

Approved refunds will be processed within 5-7 business days after we receive and inspect the returned product. Refunds will be issued to the original payment method.

5.2 Refund Timeline

Please note that the time for the refund to appear in your account depends on your payment provider:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfer: 5-7 business days

5.3 Partial Refunds

Partial refunds may be granted in certain circumstances:

• Products with obvious signs of use
• Products not in their original condition or missing components
• Products returned more than 30 days after delivery

6. Damaged or Defective Products

6.1 Damaged in Transit

If your product arrives damaged:

1. Document the damage with photographs
2. Contact us within 48 hours of delivery at business@vlixaroxclix.world
3. Keep all original packaging materials
4. We will arrange for a replacement or full refund

6.2 Defective Products

If you believe your product is defective:

1. Contact us immediately with details of the defect
2. Do not dispose of the product
3. We may request photos or the product to be returned for inspection
4. If confirmed defective, we will provide a replacement or full refund

7. Exchanges

If you wish to exchange a product for a different item:

• Follow the return process outlined above
• Place a new order for the desired product
• We recommend placing the new order immediately to ensure availability

Direct exchanges are not available at this time.

8. Order Cancellation

8.1 Before Shipping

If you wish to cancel your order before it has shipped:

• Contact us as soon as possible at business@vlixaroxclix.world
• Provide your order number
• If the order has not been processed, we will cancel it and issue a full refund

8.2 After Shipping

Once an order has shipped, it cannot be cancelled. You will need to follow the standard return process after receiving the product.

9. Return Address

Please do not send returns without first contacting us for authorization. Unauthorized returns may not be processed.

After receiving return authorization, send your return to:

Vlixaroxclix
Øster Alle 38
5500 Middelfart
Denmark

10. Questions

If you have any questions about our Return Policy or need assistance with a return, please contact us:

• Email: business@vlixaroxclix.world
• Response Time: Within 2 business days

11. Policy Updates

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our Website. The policy in effect at the time of your purchase will apply to that order.

If you are a consumer in Denmark, mandatory rights under the Danish Sale of Goods Act and related consumer protection legislation remain unaffected.